Privacy Policy
We believe transparency builds trust. Here's exactly how we handle your personal information at Trilonda Nomatos.
Who We Are
Trilonda Nomatos operates as a seasonal floral composition service based in Baku, Azerbaijan. When you work with us for your floral needs, we collect certain information to provide our services effectively. This policy explains our data practices in straightforward language.
We're committed to protecting your privacy while delivering exceptional floral arrangements. This isn't just legal compliance - it's about building genuine relationships with our clients based on trust and transparency.
Information We Collect
When you engage our services, we collect information that helps us create beautiful floral compositions and manage our business relationship effectively.
Contact and Service Information:
- Your name, phone number, and email address
- Delivery addresses and preferred contact methods
- Floral preferences, occasion details, and special requests
- Service dates, delivery schedules, and timing requirements
- Payment information and billing details
Business Communication:
- Consultation notes and design preferences
- Photos you share for custom arrangements
- Feedback and service reviews
- Communication history and service interactions
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with our floral services. We don't use your data for unrelated marketing or sell it to third parties.
Primary Uses:
Creating and delivering your floral arrangements, managing service schedules, processing payments, and maintaining communication about your orders. We also use your preferences to suggest seasonal arrangements that might interest you.
We keep notes about your floral preferences to improve future recommendations. If you prefer white roses over red ones, or if you have allergies to certain flowers, we remember these details to enhance your experience.
Data Storage and Security
We store your information securely using industry-standard practices appropriate for a seasonal floral business. Your data remains in Azerbaijan, and we follow local data protection requirements.
Security measures include: Encrypted storage of sensitive information, secure payment processing, limited access to personal data among our team members, and regular backup procedures to prevent data loss.
Access Controls:
- Only authorized team members can access client information
- Different access levels based on job responsibilities
- Regular password updates and secure login procedures
- Physical security measures for paper records and computer systems
Information Sharing
We share your information only when necessary to provide our floral services. This typically involves delivery partners, flower suppliers, and payment processors who help us serve you better.
Service Partners: Local delivery services receive your address and contact information for successful deliveries. Flower suppliers might receive general order information but not your personal details. Payment processors handle transaction data securely.
We Never:
Sell your personal information to marketing companies, share client lists with competitors, or provide your data to unrelated businesses. Your floral preferences and personal details remain confidential.
Your Rights and Choices
You have significant control over your personal information. These rights reflect both Azerbaijan privacy laws and our commitment to treating clients with respect.
Your Rights Include:
- Reviewing the personal information we have about you
- Correcting any inaccurate details in our records
- Requesting deletion of your data when legally permissible
- Updating your communication preferences
- Receiving a copy of your data in a readable format
Exercising Your Rights: Contact us directly to access, correct, or delete your information. We respond to these requests within 30 days and explain any limitations based on legal requirements or business necessities.
Data Retention
We keep your information for as long as necessary to provide ongoing services and meet legal requirements. Active client records remain accessible for efficient service delivery.
Retention Periods: Service history and preferences are retained for three years after your last order to facilitate future arrangements. Financial records are kept for seven years as required by Azerbaijan business law. Contact information is maintained until you request removal.
Automatic Deletion:
We automatically review and delete outdated information. Clients who haven't placed orders in over four years receive notifications about data retention, with options to update preferences or request deletion.
Updates to This Policy
We update this privacy policy when our practices change or legal requirements evolve. Significant changes are communicated directly to active clients through email or phone calls.
Minor updates, such as clarifications or contact information changes, are posted here with updated effective dates. We recommend reviewing this policy periodically, especially if you're a regular client.
Privacy Questions or Concerns?
Reach out to Ahmad Rajabli for any privacy-related questions or data requests.
Email: info@trilondanomatos.it.com
Phone: +994125960994
Address: Baku 1073, Azerbaijan
We respond to privacy inquiries within 48 hours during business days and treat all data requests with the same care we put into our floral arrangements.